Privacy Policy

Data controller

The data controller is Okay Health Ltd, trading as Okay Health Dentistry. You can contact us by email at info@okayhealth.co.uk or by telephone on 020 4571 0363. Our registered company details are available on request.

Information we collect

• Contact details: name, email address, telephone number and preferred contact method.
• Enquiry details: the treatment you are interested in, the number of missing teeth you tell us about, your preferred consultation location and anything you choose to write in your message.
• Coordination information: appointment dates, correspondence with you and, where relevant, travel arrangements.
• Technical information: limited website usage data, as described in our Cookie Policy.

Purpose and lawful basis

• To respond to your enquiry and coordinate your care — our legitimate interests in responding to you, and performance of a contract where we are arranging services for you.
• To keep records of our correspondence — legitimate interests and, where applicable, compliance with a legal obligation.
• To send you information you have asked for — your consent, which you can withdraw at any time.

Health-related information

Information about your dental or general health is special category data. We collect the minimum needed to help you and to pass relevant information to the treating clinic. Our lawful basis for processing it is your explicit consent, or the provision of health or social care where that applies. You can decline to give health information, though this may limit the help we can offer.

Sharing your information

We share information only where necessary, with:

• Monck Street Dental & Implant Centre (London), where your care involves that clinic;
• Medical Dental Turkey (Antalya, Türkiye), our partner clinic, where you are being treated there;
• service providers who help us operate the website, communications and email delivery;
• professional advisers, insurers or regulators where we are required to do so.

We do not sell your personal information, and we do not use it for advertising profiling.

International transfers

Where treatment takes place in Türkiye, relevant information is transferred to our partner clinic in Antalya. Transfers outside the UK are made only where necessary for your care and are protected by appropriate safeguards, such as UK international data transfer agreements or your explicit consent.

Retention

Enquiry records are kept for up to two years from your last contact with us unless you become a patient. Coordination records relating to treatment are kept for as long as necessary to support your care and to meet our legal obligations, and are then securely deleted. Clinical records held by a treating clinic are retained by that clinic under its own retention policy.

Security

We use appropriate technical and organisational measures, including encrypted transmission, restricted access and staff confidentiality obligations. No system can be guaranteed completely secure, so please do not send detailed medical history through the website form.

Your rights

• Access a copy of the information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase information where there is no continuing reason to keep it.
• Ask us to restrict or object to certain processing.
• Request portability of information you provided to us.
• Withdraw consent at any time, where processing is based on consent.

To exercise any right, email info@okayhealth.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Last updated 1 September 2026. This document is provided for information and is marked for final review by a qualified UK legal professional before publication.